Privacy policy

F Bender Limited


Data Protection Privacy Notice


This privacy notice explains what personal data (information) we hold about you, how we collect it, and how we use and may share information about you.


The protection of data is something we take very seriously. We will comply with the data protection principles when gathering and using personal information, as set out in the General Data Protection Regulations (GDPR) and Data Protection Act 2018 (DPA).


Your duty to inform us of changes.

It is important that the personal data we hold about you is accurate and up to data. Please keep us informed if your personal data changes during your relationship with us.

You can adjust your priviacy settings & how we communicate with you by contacting us at any time.

You can unsubscribe from our communication at any time, and your consent can be withdrawn at any time.


The data we collect about you

We may collect, use, store  different kinds of personal data about you as follows:-


Identity Data: including your first name, last name, title, gender, function.

Contact Data: including your company name, business address, billing address, delivery address, telephone numbers, fax numbers, e.mail address.

Financial Data: including Company Registration number, VAT number, bank account details

Transaction Data: including details of goods and services transacted and payment

processed. Products and services employed within your business.

Marketing and Communications: including preferred method of receiving communications, such as product updates, newsletters, products and services supplied, business related social media such as Linkedin and Twitter.


How your personal data is collected.

On a voluntary basis by direct interaction. You may give us your identity, contact, and financial data by completing forms or by corresponding with us by post, phone, e.mail or otherwise. This includes personal data you provide when you :-


Visit the website

Enquire at Trade Exhibitions

Conduct day to day business

Attend business meetings

Subscribe to newsletters

Request marketing and sale material to be sent to you

Feedback on general enquiries

Exchange business cards


Personal data will never be shared with partners or third parties without your explicit prior consent. It may be necessary to share your personal data for reasons of trade references, credit insurance, to confirm order processing and delivery of goods and services with our logistics provider.


Where data may be held

Data may be held at our offices and those of our Group companies, and third party logistics provider.


For what purpose do we process your data

We use personal data to conduct legitimate commercial and contractual business. To communicate and promote goods and service to customers and prospect customers.


Acknowledgement of orders being processed

Managing order delivery

Issue of invoicing

Scheduling of meetings


Product Samples

Marketing material


Data Retention, how long do we keep your data

Personal data is stored during and after contractual and service obligations, for no longer that is necessary for the purposes for which the personal data is processed. Usually this will mean we retain data for two years after the contractual and service obligation ceases to ensure we are able to deal with any legal, regulatory and compliance issues.


Personal data stored during the process of enquires will usually be held for up to one year.


Data security

We have appropriate security measures in place to prevent personal datafrom being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Your legal rights, how to complain

We hope that we can resolve any query or concern you raise about our use of your data. If not, and you think we have not complied with the requirements of the General Data Protection Regulation (GDPR) or the Data Protection Act 2018 (DPA), you have the right to contact the Information Commissioners Office


Under certain circumstances, you have rights under data protection laws in relation to your personal data.


You have the right to:

Request access to your personal data

Request correction of the personal data

Request erasure of your personal data

Object to processing of your personal data

Request restriction of processing pf your personal data

Request the transfer of your personal data to a third party

Withdraw consent at any time


Identity and contact details of the Controller

F Bender Limited is the controller of data for the purposes of GDPR and DPA


If you have any concerns or queries please contact:-


Julie Dunlop

HR Manager

F Bender Limited

Gresford Industrial Estate

Chester Road


LL12 8LX

Tel: 01978 857 233

Fax: 01978 855 101

Email: [email protected]